Terms & Conditions
Welcome to MAI e-Commerce. By subscribing to our services online, you’re agreeing to the terms outlined below – so please take a moment to read them.
1. Our Services
We provide Digital Marketing services on a monthly retainer basis. These services may include, but are not limited to:
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Email Marketing
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Social Media Advertising
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Google Ads Management
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Strategy & Coaching
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Shopify and eCommerce Support
Each subscription is tailored to your business needs and outlined in your personalised Retainer Service Agreement.
2. Monthly Retainer Subscription
Our services run on a monthly subscription model. By subscribing, you agree to:
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Be billed monthly in advance
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Provide a minimum of 30 days’ notice to cancel
To cancel, simply email info@mai-e.com with your request. We’ll confirm your final billing date and continue services until the end of your notice period.
3. Payment Terms
All payments are due monthly in advance via the payment method provided at sign-up. Missed or failed payments may result in a pause or cancellation of services until the account is up to date.
4. No Refund Policy
Due to the nature of our services (time and expertise-based), we do not offer refunds for any unused time or partial months once work has commenced.
5. Data & Privacy
We collect your information so we can provide our services effectively. This may include your name, contact details, business information, and relevant marketing data.
Your data is stored securely and is never shared with third parties unless required to deliver services you’ve requested or by law.
For more details, see our Privacy Policy.
6. Changes to Terms
We may update these terms from time to time to better serve you or meet legal requirements. When we do, we’ll post the updated version on this page. Your continued use of our services means you accept any changes.
Questions?
We’re here to help. Email us at info@mai-e.com for any questions about your subscription, services, or this agreement.