Privacy Policy

Effective Date: 1st April 2025

At MAI e-Commerce, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

By using our website and services, you agree to the terms of this Privacy Policy.

1. What We Collect

We may collect personal and business information such as:

  • Your name and contact details (email, phone number, address)

  • Business details and login access (e.g. Shopify, Google Ads, Meta Business Manager, email platforms)

  • Marketing assets, including brand guidelines, product images, creative files, and copy

  • Performance data from your digital marketing platforms (e.g. ads performance, email engagement, website traffic)

  • Customer data, if required, to manage your digital marketing services – including customer segments, purchase behaviour, and email lists

  • Payment information (processed securely through trusted third-party platforms)

  • Any other details you provide to help us deliver your services effectively

We only collect what we need to perform our work and support your business growth.

2. How We Use Your Information

We collect your information so we can:

  • Deliver and manage your digital marketing services

  • Access and optimise your marketing platforms and campaigns

  • Communicate with you about your account, strategy, or updates

  • Understand your business goals and tailor our support

  • Send you invoices, reports, and important service notifications

  • Improve our services and performance over time

We will only use your information for the purpose it was collected and never for anything unrelated without your consent.

3. How We Store Your Data

Your data is stored securely using trusted platforms and digital tools. We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

We only keep your data for as long as it’s needed to deliver our services, or as required by law.

4. Who We Share It With

We do not sell or rent your information.
We may share it with:

  • Our internal team and approved contractors who help deliver your services

  • Trusted third-party providers (e.g. payment processors, software platforms, reporting tools), but only where necessary and with appropriate safeguards

  • Government or regulatory authorities, if legally required to do so

5. Cookies & Website Analytics

Like most websites, we may use cookies and similar technologies to help us:

  • Understand how visitors use our website

  • Improve site performance and user experience

  • Support marketing efforts

You can control cookies through your browser settings at any time.

6. Accessing or Updating Your Information

You have the right to access the personal information we hold about you and request corrections if needed. Just email us at info@mai-e.com and we’ll sort it out for you.

7. Opting Out

If you no longer wish to receive marketing emails or newsletters from us, you can unsubscribe at any time via the link in the email or by emailing us directly.

8. Changes to This Policy

We may update this policy from time to time to stay in line with legal or operational changes. When we do, we’ll update the “Effective Date” at the top of this page. Your continued use of our services means you accept any updates.

9. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or how your data is handled, you can contact us at:

📧 info@mai-e.com